FAQ's
Frequently Asked Questions

DISCLAIMER: We take no responsibility for system problems caused by altering any files or settings as described in this guide. Backup your system and data files before making any changes to your computer.


Q: What is a modem?

Q:
What is v.90 ?

Q: How do I Verify that My Phone Line Qualifies for V.90?

Q:
Why Can't I Connect at 56K?

Q: Is my Modem Installed Properly?

Q: Is my modem dialing out properly?

Q: How come my computer is disconnected after 20 minutes on the Internet?

Q: Why am I getting disconnected at random?

Q: Why does it take so many tries to connect?

Q: How come windows won't save my password?

Q: How can I prevent the Windows logon at startup?

Q: How can I change or skip the Windows XP logon at startup?

Q:
I'm getting a post terminal login window?

Q:
What does 640 x 480 or 800 x 600 have to do with the Internet pages?

Q: How do I re-boot my computer and modem?

Q: How do I configure network components for Dial-Up Networking?

Q: How do I check network settings?

Q: How do I remove my windows password?

Q: How do I uninstall/reinstall Dial-Up Networking?

Q: I live far from town and get a poor connection. How do I disable 56k Protocols?

Q: My computer stays connected after I close all Internet mail/browser programs?

Q: My computer freezes after going into standby mode

Q: How do I backup the Windows Registry?

Q: How do I enable or disable the Windows Scripting Host?

Q: How do I edit or remove history items or cookies?

Q: How do I Remove Content Advisor Password in Internet Explorer?

Q: How do I Remove or Disable Windows Messenger?

Q: Why can't I open attachments in Outlook Express?

Q: How do I enable a firewall?

Q: How do I change the title bar in Internet Explorer?

Q: How do I stop modem from dialing automatically?


Common Windows Error Messages:

"The computer is not receiving a response from the modem"

"Content Advisor Information is Missing or Has Been Tampered With"


"Dial-Up Networking could not negotiate a compatible set of network protocols" FIX#1

"Dial-Up Networking could not negotiate a compatible set of network protocols" FIX#2

"Dial-Up Networking could not negotiate a compatible set of network protocols" FIX#3

"Dial-Up Networking Password Option Unavailable"

"Disable IPX Header Compression"


"Error 602: Port Already Open"

"Error 629: Port disconnected by the remote computer"

"Error 630" or "Port Is Invalid or Busy" When Dialing Out with a Modem

"Error 645: Internal Authentication Error"

Common
Outlook Express Error Messages:

"The POP3 server responded; Password supplied for user is incorrect. Please enter a new password."



Q: What is a modem?

A: Modem is an acronym for MOdulate-DEModulate. A modem is a device or program that enables a computer to transmit data over telephone lines.
Computer information is stored digitally, whereas information transmitted over telephone lines is transmitted in the form of analog waves. A modem converts data from analog to digital and vice versa (modulating and demodulating), thus enabling two computers to communicate with each other over a phone line.

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Q: What is V.90?

A: V.90 is the official designator for the International Telecommunications Union's (ITU) draft recommendation for 56K modems. Known previously as V.pcm, the V.90 draft was approved in February 1998, clearing the way for universal compatibility among various 56K modems.

V.90 Technical Info
V.90 is a new technology that utilizes the telephone system in a way that has never been tried before. As a result, it has some requirements that were unnecessary in previous speed technologies. There are three primary requirements for V.90 speeds to be achieved:

  1. Digital at one end, the end where the V.90 server lies. The digital line servicing the V.90 server must be an ISDN PRI, ISDN BRI or a "trunk-side" T1. This item is taken care of by the ISP/Online Service.

  2. V.90 support at both ends. In order to achieve V.90 speeds, both ends of the connection must support V.90. In other words, you must have a V.90 modem (called a V.90 client) on your end and your ISP/Online Service must have a V.90 device on their end (called a V.90 server).

  3. One analog section. This is the section most relevant to you. In almost all residential homes, the phone line going into your modem or phone is analog, but that does not mean that it is all analog to the Central Office.

After determining that your line is capable of V.90 connections, there are other issues that can hamper V.90 connections, either by reducing the speed capable or reducing the number of times that you actually achieve a V.90 connection. Some of these issues are:


Q: How do I Verify that My Phone Line Qualifies for V.90?

A: LineTest is a utility that U.S. Robotics has developed to test your line for 56K v90 compatibility. Visit http://modemupdate.usr.com/56k/need4_56k/linetest.htmll for instructions on how to perform a LineTest. You may have an earlier version of LineTest on a Sportster 56K Connections CD. It is important that you use the latest test, as it is more reliable.


Q: Why Can't I Connect at 56K?

A: FCC regulations prevent all devices attached to the telephone network from exceeding a certain power output. As a result, phone companies have scaled back the output, which has a direct effect on the speed at which we can transfer data. Currently, we have the server modem limit set to 53333Kbps. This does not mean that people will be unable to hit the higher speeds, it just decreases the likelihood of it.

In addition, there are other factors that can influence the connection rate and the speed at which you transfer data. Even though one end of the connection is pure digital, there are things that can hamper a V.90 connection without preventing it altogether.


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Q: Is my Modem Installed Properly?

A: Check if Your Computer is Communicating with Your Modem

  1. Click on the Windows Start button.
  2. Point to Settings and select Control Panel.
  3. Double-click the Modems icon
  4. Select the Diagnostics tab.
  5. Click once on your modem to select it.
  6. Click on the More Info button. The following window will appear.
  7. If there is data in the Command & Response window, your computer and modem are communicating.
  8. Click OK to exit.

    Note: If there is no data in the Command & Response window, then the modem is not installed properly. You will need to verify that you are using the correct drivers and/or using the correct modem configurations (COM and IRQ settings) by contacting the modem manufacturer or by visiting their web site.


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Q: Is my modem dialing out properly?

A: If you still cannot connect successfully, check to see if you modem is dialing out properly by completing the following steps:

  1. Click on the Windows Start button.
  2. Point to Programs > Accessories > Communications and select Hyperterminal.
  3. Double-click on the Hypertrm icon.
  4. In the Name text box, type Sunrise Internet.
  5. Click OK.
  6. In the Area code text box, type 760.
  7. In the Phone number text box, type 248-2481.
  8. Click OK.
  9. Click on the Dial button.
  10. If your modem does not successfully dial, you need to contact the modem manufacturer or vendor.
    (note: sometimes the modem will dial but the speaker may be turned off. Lift the handset of a phone connected to the same line to verify a dialing sequence after clicking on the dial button.)

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Q: How come my computer is disconnected after 20 minutes on the Internet?

A: There is a setting in the Windows 95 and 98 program to disconnect your system after so many minutes of inactivity and the default time is normally 20 minutes. Scrolling and reading a large page or reading your email is not considered Internet activity. The timer is reset every time data is transferred to or from your system. In most cases 20 minutes is adequate since we are always loading new pages or sending out reply mail. Sometimes 20 minutes is too short a time. The purpose for the timer is to free up the connection in the event you forget to disconnect.

Fix#1: Click on My Computer, Control Panel, Internet, Connection. At 'connect to the Internet using a modem' click on the settings button. Here you will see 'disconnect if idle for XX minutes.
We recommend this setting be set to 30 or 40 minutes.
Click OK

Fix #2: Click on My Computer, Dial-up Networking, Right-Click on your Internet connection icon, choose properties. Click on Configure, Connection. Here you will see 'disconnect if idle for XX minutes.
We recommend this setting be set to 30 or 40 minutes.
Click OK

Fix #3: (only some versions of Windows) Click on My Computer, Control Panel, Internet Options, Connections, Highlight the connection and click on Settings, Advanced. We recommend this setting be set to 30 or 40 minutes.

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Q: Why am I getting disconnected at random?

A: Symptoms range from being disconnected immediately after verifying username and password to being disconnected while being active on the Internet.

Fix #1 Verify all Internet settings on your computer. Remove unneeded protocols and adapters. A typical Windows computer will have only three network components showing in the control panel.
Client for Microsoft Networks or Windows Family Login (both of these are optional)
Dial-up Adapter
TCP/IP

Fix #2 Check and replace phone wiring as needed. You should have a direct line from your building phone terminal box to your computer jack. Any splices should be soldered or very low resistance designed connectors. Plug-in connectors must be clean and free of any tarnish on the contact surfaces. Eliminate splitters or couplers or replace with low resistance units.

Fix #3 Check telephones on the line by unplugging from the wiring circuit. A telephone can be a source of noise just by being connected to the same circuit.

Fix #4 Have the phone company check your line for excessive noise. This procedure is normally done from their office at no charge.

Fix #5 Disable 'call waiting'. Many times the 'beep' signal that is sent to notify you of an incoming call is enough to disconnect the line.

Fix #6 Try a different dial-in number. Digital signals lose their strength about three miles from the switching office. Analog lines, although a little slower, keep the signal strength much farther and make for a more reliable connection.
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Q: My computer stays connected after I close all Internet mail/browser programs?

A: Windows will normally prompt you to disconnect after you close your programs. Check this setting if it doesn't.

Windows 98: to make disconnect prompt appear after closing programs, start, settings, control panel, Internet options, connections, highlight dialup connection, settings, advanced, put check mark in disconnect when connection may no longer be needed. click ok, ok, ok. close control panel

Windows Me: to make disconnect prompt appear after closing programs, start, settings, control panel, Internet options, connections, highlight dialup connection, settings, properties, dialing, check disconnect when connection may not be needed. ok, ok, ok, close control panel.
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Q: Why does it take so many tries to connect?


A: Symptoms range from never making the connection to being disconnected immediately after verifying username and password.

Fix #1 Verify all Internet settings on your computer. Remove unneeded protocols and adapters. A typical Windows computer will have only three network components showing in the control panel.
Client for Microsoft Networks or Windows Family Login (both of these are optional)
Dial-up Adapter
TCP/IP

Fix #2 Check and replace phone wiring as needed. You should have a direct line from your building phone terminal box to your computer jack. Any splices should be soldered or very low resistance designed connectors. Plug-in connectors must be clean and free of any tarnish on the contact surfaces. Eliminate splitters or couplers or replace with low resistance units.

Fix #3 Check telephones on the line by unplugging from the wiring circuit. A telephone can be a source of noise just by being connected to the same circuit.

Fix #4 Have the phone company check your line for excessive noise. This procedure is normally done from their office at no charge.

Fix #5 Try a different dial-in number. Digital signals lose their strength about three miles from the switching office. Analog lines, although a little slower, keep the signal strength much farther and make for a more reliable connection.
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Q: How can I prevent the windows login at startup?

A:

Right-click Network Neighborhood > Properties.
Configuration tab > Windows Logon in the Primary Network Logon box > OK.
Do NOT restart the computer.
START > SETTINGS > Control Panel > Passwords
Change Passwords tab > Change Windows Password > OK
In the Change Windows Password dialog box, type your current Windows password in the Old Password box. Leave the New Password and Confirm New Password boxes blank > OK > OK.

Click the User Profiles tab and verify that the "All users of this PC use the same preferences and desktop settings" option is selected > Close

Shut down and then restart the computer.
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Q: How can I change or skip the Windows XP logon at startup?

A:
Start, Run, control userpasswords2, OK

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Q: How come windows won't save my password?

A: Symptoms range from being able to select the box and it not working, to the box being completely grayed out and inaccessible.

Fix#1:
Option available but not working: The first thing to note when trying to fix this problem is that for the Save Password option to work, you must successfully connect to the remote system at least once with the option checked before Windows 95 will save your password. This also means that if you have more than one connection profile, you need to establish at least one successful connection with each profile that you wish to save your password with, even if your password is the same across all the profiles.

Fix#2:
Option not available (grayed out): There are a number of reasons why this may be occurring, and there are a number of ways you can try and get around the problem. One method is to change your Computer Name to the login ID you use for your Internet Service Provider (ISP). You can modify your computer name by double-clicking the Network icon in the Control Panel, then selecting the Identification tab (you'll have to reboot for the change to take affect).

Fix#3: Sometimes, uninstalling and re-installing Dial-up Networking can solve this problem. In the Control Panel, choose the Add/Remove Programs option. Then go to the Windows Setup tab, and uncheck the Dial-up Networking option. Press OK until all the dialog boxes are closed, then reboot. Follow these same instructions and re-check the Dial-up Networking option. Then try your connection again.

Fix#4: Some users have had luck solving this problem by installing the Client for Microsoft Networks. In the Control Panel, open the Network option. If the Client for Microsoft Networks is not at or near the top of the list, press the Add button, then choose Client, Microsoft, and then Client for Microsoft Networks. Press OK until all the dialog boxes are closed, then reboot.

Fix#5: The last thing to try is deleting your Windows password file. Do a search on your system for *.PWL, then delete or rename them. Reboot your system, and you'll notice that Windows will ask for a user name and password to log in. You're now re-creating this password information in your system. You don't have to enter a password here if you don't want to use one every time you log in, but you do need to enter a user name. This will rebuild the password file, and may allow your Dial-up Networking to save your dial-up password.
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Q: What does 640 x 480 or 800 x 600 have to do with the Internet pages?

A: See this site for a good explanation of monitor resolutions.
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Common Windows Error Messages:


"The computer is not receiving a response from the modem"

Note: If you are using an external modem, make sure that your modem is turned on and that your computer is connected to the serial / com port of your computer.

  1. On your desktop, double-click the My Computer icon.
  2. Double-click the Dial-Up Networking folder.
  3. Click once on the Sunrise Internet icon to highlight it. It may be named something else, possibly even a phone number.
  4. From the File menu, select Properties.
  5. Under Connect using, click on the Configure button.
  6. Select the Connection tab.
  7. On the lower-right, click on the Advanced button.
  8. If you have it, consult your modem document for an initialization string suitable for PPP or TCP/IP connections.
  9. In the Extra settings field, type the proper initialization string. If you do not have your modem's users manual, try ATZ, AT&F1 or AT&F.
  10. Click OK.
  11. If your dialer can now connect to the Internet, you are able to use your Internet applications (Internet Explorer, Netscape Navigator, Eudora, FTP, etc.).
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"Content Advisor Information is Missing or Has Been Tampered With"

When you run Internet Explorer, you may receive the following error message: "Content Advisor configuration information is missing. Someone may have tried to tamper with it. You may want to check the Content Advisor settings." When you click OK, Internet Explorer can no longer access the Internet.

Note: Removing and reinstalling Internet Explorer does not resolve this issue.


To disable the Content Advisor:

  1. Click on the Windows Start button.
  2. Point to Settings and click on Control Panel.
  3. Double-click the Internet Options icon.
  4. Select the Content tab.
  5. Select Disable in the Content Advisor section. You may be asked for a password.
  6. Type in password and click OK to finish the process.
    Note: If you have not previously entered a password, leave the password field blank and click OK.
  7. Read the statement and check the box next to Do not show this dialog again if you prefer to not have this message shown again.
  8. Click OK.
  9. Click OK again to exit.
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"Dial-Up Networking could not negotiate a compatible set of network protocols"
FIX #1

Note: One or more of the Network Components may have become corrupt. Delete and reinstall the connection.

  1. On your desktop, double-click the My Computer icon.
  2. Double-click the Dial-Up Networking folder.
  3. Delete the Sunrise connection by clicking on it once to highlight it and pressing the Delete key on your keyboard.
  4. Double-click the Make New Connection icon.
  5. In the Type a name for the computer you are dialing text box, type Sunrise.
  6. Click on the Configure button.
  7. Under Maximum Speed, select the appropriate port speed for your modem. For 14.4 modems use 19200, for 28.8 modems use 38400 and for 56k use 57600 or 115200.
  8. Ensure that the Only connect at this speed box is not checked.
  9. Click OK.
  10. Click Next.
  11. In the Area code and Telephone number text boxes, type your local access number.
  12. Click Next.
  13. Click on the Finish button.
  14. Click once on the Sunrise icon to highlight it.
  15. From the File menu, select Properties.
  16. Select the Server Types Tab.
  17. Uncheck Log on to network.
  18. Check Enable software compression.
  19. Uncheck Require encrypted password.
  20. Uncheck NetBEUI.
  21. Uncheck IPX/SPX Compatible.
  22. Check TCP/IP.
  23. Click OK to exit.
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"Dial-Up Networking could not negotiate a compatible set of network protocols"
FIX #2

  1. On your desktop, double-click the My Computer icon.
  2. Double-click the Control Panel icon.
  3. Double-click the Network icon.
  4. In the window under The following network components are installed, the following three network components should be installed:
  1. Add and/or remove network components until only the three components specified above remain.
    Note: If you are on a LAN (Local Are Network), do not remove the network adaptors and protocols. Please contact your administrator for instructions. If you use AOL, do not remove AOL Adaptor or TCP/IP.
  2. Click OK.
  3. When you see Do you want to restart your computer now, click Yes.
  4. Wait for the computer to reboot.
  5. Once Windows restarts, you may be prompted for a password. Do not enter a password.
  6. Click OK.
  7. If you are prompted to confirm the new password, click OK.
  8. Retry the Sunrise Connection.
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"Dial-Up Networking could not negotiate a compatible set of network protocols"
FIX #3

  1. On your desktop, double-click the My Computer icon.
  2. Double-click the Control Panel icon.
  3. Double-click the Network icon.
  4. Double-click Dial-Up Adapter.
  5. Select the Bindings tab.
  6. Ensure that box next to TCP/IP is checked.
  7. Click OK to exit.
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"Dial-Up Networking Password Option Unavailable"

  1. On your desktop, double-click the My Computer icon.
  2. Double-click the Control Panel icon.
  3. Double-click the Network icon.
  4. In the window under The following network components are installed, the following three network components should be installed:

    Client for Microsoft Networks (or Microsoft Family Login)
    Dial-Up Adapter
    TCP/IP


  5. Pay special attention to Client for Microsoft Networks, since this allows the password to be saved.
  6. Add and/or remove network components until only the three components specified above remain.
    Note: If you are on a LAN (Local Are Network), do not remove the network adaptors and protocols. Please contact your administrator for instructions. If you use AOL, do not remove AOL Adaptor or TCP/IP.
  7. Click OK.
  8. When you see Do you want to restart your computer now, click Yes.
  9. Wait for the computer to reboot.
  10. Once Windows restarts, you may be prompted for a password. Do not enter a password.
  11. Click OK.
  12. If you are prompted to confirm the new password, click OK.
  13. On your desktop, double-click on My Computer.
  14. Double-click the Dial-Up Networking icon.
  15. Double-click the Sunrise icon.
  16. If the Save password option is available, check the box next to it and click Cancel to finish.
  17. If the Save password is still not available, click on the Cancel button and proceed.
  18. Minimize the Dial-Up Networking window.
  19. On your desktop, double-click the My Computer icon.
  20. Double-click the Control Panel icon.
  21. Double-click the Passwords icon in the Control Panel window.
  22. Select the User Profiles tab.
  23. Check the circle next to Users can customize their preferences and desktop settings.
  24. Click OK.
  25. Click Yes to let the computer restart.
  26. Wait for the computer to reboot.
  27. Once Windows restarts, you may be prompted for a password. Do not enter a password.
  28. Click OK.
  29. If you are prompted to confirm the new password, click OK.
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"Disable IPX Header Compression"

  1. On your desktop, double-click the My Computer icon.
  2. Double-click the Control Panel icon.
  3. Double-click the Network icon.
  4. Click once on the Dial-Up Adapter to highlight it.
  5. Select Properties.
  6. Select the Advanced tab.
  7. Under Property, select Use IPX header compression.
  8. Under Value, select No.
  9. Click OK.
  10. Click OK again to exit.
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"Error 602: Port Already Open"

There are several possible causes for this error. The steps below should help you pinpoint the cause of the problem and offer a solution.

1. Have you checked your modem and phone cord?

A bad modem or the phone cord not being plugged in might be the culprit. Make certain that all of your phone line connections going in and out of the modem are tight and secure, then try to connect again.

2. Have you completely restarted the computer?

Try shutting down and unplugging the computer for 1 minute. Restart the computer and try to connect again.

Note: If you have an external modem with a separate power cord, once the computer is shutdown, unplug the modem power for 1 minute, plug the modem back in, then turn on the modem and restart the computer before attempting to dial again.

3. It is possible that another program has accessed your modem and has not released it.

It is possible that another software program, such as fax software, is holding on to your modem. The modem can not dial another number until the software releases it. To verify whether your modem is being used by another program, please follow the steps below:

For Windows 95/98 Users:

  1. Press and hold the Ctrl, Alt and Delete keys at the same time.
  2. A window will appear, listing all of the programs running on your system.
  3. For every program except Explorer and Systray, click once on each program listed to highlight it and click on the End Task button.

    Note: Each time that you click on the End Task button, you will have to press and hold the Ctrl, Alt and Delete keys to bring the Close Program window back up.
  4. Try your connection again. If this resolves the problem, close all programs and restart your computer. Repeat Steps 1 through 3, clicking End Task for only one program at a time. Each time you use End Task, try your connection again. When you stop receiving the error, the last program you used End Task on is the one creating the conflict.
  5. Once you've found the conflicting program, close it before you logon. You can contact the manufacturer to see if they have more information about a solution so you can use both the Internet and their program at the same time.

After disconnecting from the Internet, you can launch the applications that you had closed again by rebooting your computer.

For Windows NT Users:

  1. Press and hold the Ctrl, Alt and Delete keys at the same time.
  2. Click on the Task Manager button.
  3. For every program except Explorer and Systray, click once on each program listed to highlight it and click on the End Task button.

    Note: Each time that you click on the End Task button, you will have to press and hold the Ctrl, Alt and Delete keys to bring the Close Program window back up.
  4. Try your connection again. If this resolves the problem, close the Internet and restart your computer. Repeat Steps 1 through 3, clicking End Task for only one program at a time. Each time you use End Task, try your connection again. When you stop receiving the error, the last program you used End Task on is the one creating the conflict.
  5. Once you've found the conflicting program, close it before you logon. You can contact the manufacturer to see if they have more information about a solution so you can use both the Internet and their program at the same time.

    After disconnecting, you can launch the applications that you had closed again by restarting your computer.

4. Is your modem configured correctly?

If your modem is not configured correctly, Dial-Up Networking will not function. To verify that your modem configuration is correct, please complete the following steps:

  1. Click on the Windows Start button, point to Settings and select Control Panel.
  2. Double-click the Modems icon.
  3. Select the Diagnostics tab.
  4. Click on the appropriate Com Port where your modem is listed.
  5. Click on the More Info button.
  6. If your modem is configured correctly, it should display port information regarding your modem. Click OK to exit.

    Note: If you receive an error message, then you will need to configure your modem. This may require that you reinstall your modem drivers and/or configure your modem settings. If this is the case, you should contact your modem or computer manufacturer for information on configuring your modem. If you are on a LAN (Local Area Network), contact your Network Administrator for assistance.
  7. On your desktop, double-click the My Computer icon.
  8. Double-click the Dial-Up Networking icon.
  9. Click once on the Sunrise Internet icon to highlight it.
  10. From the File menu, select Properties.
  11. From the Connect Using drop-down menu, select your modem.
  12. Click OK. Close all windows before attempting to dial again.


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"Error 629: Port disconnected by the remote computer"

Runtime error 629 may be caused by misconfigured modem settings. To correct this error, complete the following steps:

  1. Click on the Windows Start button.
  2. Point to Settings and select Control Panel.
  3. Double-click on the Modems icon. If you already have a modem setup, you will see a window beneath the words "The following modems are set up on this computer."
  4. Click on the Properties button.
  5. Under Maximum Speed, select the appropriate port speed for your modem. For 14.4 modems use 19200, for 28.8 modems use 38400 and for 56k use 57600.
  6. Uncheck Only connect at this speed.
  7. Select the Connection tab.
  8. Under Call Preferences, ensure that the box marked Cancel the call if not connected within is unchecked.

    Note: Some modems may not allow you to change the call preferences.
  9. Click OK.
  10. Click Close to exit.
  11. Retry your connection.

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"Error 630" or "Port Is Invalid or Busy" When Dialing Out with a Modem

SYMPTOMS

When you attempt to dial out with a modem, you may receive any of the following error messages:

Error 630: The computer is not receiving a response from the modem. Check that the modem is plugged in, and if necessary, turn the modem off, and then turn it back on.

Commuication port is invalid or busy.

CAUSE

This behavior can occur if you have the "Support SerialKey devices" Accessibility option configured to use the COM port to which your modem is connected.


RESOLUTION

To resolve this issue:

  1. Click Start, point to Settings, click Control Panel, and then double-click Accessibility Options.
  2. On the General tab, either:

  3. Click OK.

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"Error 645: Internal Authentication Error"

SYMPTOMS

When you attempt to establish a connection with Dial-Up Networking (DUN), you may receive the following error message:

Dial-Up Networking could not complete the connection to the server. Check your configuration and try the connection again.

CAUSE

This behavior can occur if the Require encrypted password option is enabled on the Server Types tab in the connection's properties, or an incorrect user name or password have been entered.

RESOLUTION

To resolve this behavior:

  1. Verify that your user name and password are correct. If this resolves the issue, skip all the remaining steps. Click Start, point to Programs, point to Accessories, point to Communications,and then click Dial-Up Networking.
  2. Right-click the icon for your connection, and then click Properties.
  3. Click the Server Types tab, click to clear the Require encrypted password check box, and then click OK.
  4. Try to connect again.

If you still get the same error message after checking the above steps, continue below.

Runtime error 645 can be caused by a number of things. It can be a conflict with either a generic Dial-Up Networking (DUN) error or a corrupted installation of DUN. This may leave the computer or modem in an irresolvable state; therefore, future connection attempts are not going to work as expected. To correct this error, you must first attempt to re-boot your computer. If that fails, we will guide you through additional steps.

How to Re-Boot Your Computer and Modem

  1. Save all unsaved work and close all programs.
  2. Click on the Windows Start button and select Shut Down.
  3. Check the circle next to Restart and click on the Yes button.
  4. If you have an external modem, turn its power off then on. If there is no on/off switch on the modem, you may have to unplug the modem's power supply.
  5. Once the computer has finished booting up, retry your connection.
  6. If you still receive this error message, please follow the instructions below to configure Windows network components for DUN and modify your system settings.

Configuring the Windows Network Components for Dial-Up-Networking

The following instructions are for those systems that are not on a Local Area Network (LAN). If you are on a LAN and follow these directions, you may create a conflict that will disrupt your computer's connection to your LAN. Please contact your network administrator for assistance before you continue making any changes to the system configuration.

  1. Click on the Windows Start button.
  2. Point to Settings and select Control Panel.
  3. Double-click the Network icon.
  4. What you will find listed under the Configuration tab will depend on your version of Windows. Dial-Up Internet requires three network components total, but you may have more or less listed. The three that are required are:

Note: You may see TCP/IP->Dial-up Adapter grouped together.

If Client for Microsoft Networks is not listed, you will need to add it:

  1. Click on the Add button.
  2. Double-click on Client.
  3. From the Manufacturers list, select Microsoft.
  4. From the Network Clients list, double-click on Client for Microsoft Networks to add it to the list.

    Note: This may automatically add all three components.

If Dial-Up Adapter is not listed, you will need to add it:

  1. Click on the Add button.
  2. Double-click on Adapter.
  3. From the Manufacturers list, select Microsoft.
  4. From the Network Adapters list, double-click on Dial-up Adapter to add it to the list.
  5. Click OK to exit.

    Note: You may see TCP/IP->Dial-up Adapter grouped together.

If TCP/IP is not listed, you will need to add it:

  1. Click on the Add button.
  2. Double-click on Protocol.
  3. From the Manufacturers list, select Microsoft.
  4. From the Network Protocols list, double-click TCP/IP to add it to the list.

Once you have confirmed that the three required Network components are installed, ensure that TCP/IP is correctly configured.

Check Network Settings

  1. On your desktop, double-click the My Computer icon.
  2. Double-click the Control Panel icon.
  3. Double-click the Network icon.

    Note: In the Primary Network Logon drop-down menu, ensure that Client for Microsoft Networks is selected.

  1. Double-click TCP/IP->Dial-Up Adapter.

    Note: If you get a TCP/IP Properties Information window, click OK.
  2. Ensure that only the circle next to Obtain an IP address automatically is checked.
  3. Select the WINS Configuration tab.
  4. Ensure that only the circle next to Disable WINS Resolution is checked.
  5. Select the Gateway tab.
  6. Ensure that all the fields are blank.
  7. Select the DNS Configuration tab.
  8. Ensure that the circle next to Disable DNS is checked.
  9. Select the Bindings tab.
  10. Ensure that only Client for Microsoft Networks is checked.
  11. Select the Advanced tab.
  12. Ensure that None is in the Property field.
  13. Select the NetBIOS tab.
  14. No changes are necessary.
  15. Click OK.
  16. Click OK to exit.


Next, you will need to set up this computer's identity.

  1. Select the Identification tab at the top of the Network properties window. We will want to change the entry here for Computer Name.

    Here is an example:
  2. Click OK.

You may now be prompted for the Windows CD-rom, or the file copy may begin automatically. If prompted for the Windows CD, insert the CD and click OK. If you are still prompted for it after clicking OK, verify that the drive letter listed in Copy files from is your CD-rom drive.

Note: If, during this process, you see a warning about "Version Conflict" or "A file being copied is older," click No. If you are prompted that the "file is not found," you are not using the correct CD-rom that was used to install Windows on your machine.

If you made any changes or added any components, you will be prompted to restart. Click Yes. When Windows restarts, you may see a dialog box asking for a Username and Password to log in. For Username, enter the same name that you entered for Computer Name in the prior step in the same lower case format (ex. smith). Do not enter a Password. Click OK. If asked to confirm, click OK.

Removing the Windows Password List

Windows 95/98 maintains a list of password files where any active passwords are stored, including the password for networking. Sometimes they can be corrupted or become non-functional. To resolve this problem, you will need to replace the password file.

To remove the Windows .pwl files

  1. Click on the Windows Start button, point to Find and click Files or Folders.
  2. In the Named field type *.pwl
  3. In the Look in field, select (c:) or the location where Windows is installed.
  4. Click Find Now.
  5. When Windows has found the .pwl files, click Select All from the Edit menu, then press Delete (or DEL) on your keyboard. These are generally harmless files, but it is recommended that you DO NOT empty your Recycle Bin until the software is fully functioning.
  6. With all .pwl files removed, perform a complete shutdown of your system and turn the power off. Wait about 10 seconds and restart the computer.
  7. Depending on your system, you may be prompted for a username and password at start up. If this happens, enter a username in all lower case characters (8 maximum) in the Username field and leave the Password field blank. Once you click OK, you will be prompted to confirm the password. Leave this field blank and click OK again. You should no longer see that prompt.

    Note: If you add a password at this time, you will be prompted to type a password every time you start your computer.

  8. Retry your Internet connection.

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Uninstalling / Reinstalling Windows Dial-Up Networking (DUN)

These directions are for those systems that are not on a Local Area Network (LAN). If you are on a LAN and follow these directions, you will create a conflict that disrupts your computer's connection to your LAN. Please ask your network administrator for assistance before making any changes to your system.

To start, close any active connections, as well as any other programs that you may have open on your system.

  1. Click on the Windows Start button.
  2. Point to Settings and select Control Panel.
  3. Double-click on the Network icon.

There will be a number of network components in the configuration tab. Any of these protocols or adapters could be causing connection problems. To eliminate the possibility of file corruption or misconfigured settings, we recommend that you remove and reinstall all three of the components listed below:

To uninstall the network components please complete the following instructions:

  1. Highlight the first component in the list and select Remove.
    Note: If you are on a LAN (Local Area Network), do not remove the network adaptors and protocols. Please contact your administrator for instructions. If you use AOL, do not remove AOL Adaptor or TCP/IP>AOL Adapter.
  2. Continue until all three of the components listed above are removed.
  3. Click OK.
  4. If prompted to Restart the System, click NO.
    At this point you should be back in Control Panel.
  5. Double-click Add/Remove Programs icon.
  6. Select the Windows Setup tab.
  7. . Double-click on Communications.
  8. . Uncheck Dial-Up Networking.
  9. . If you are prompted with a message that Dial-Up Networking is required by other components, click Yes.
  10. . Click OK.
  11. . When back at the Windows Setup tab, click Apply.
  12. . Click OK.
  13. . Close all open windows.
  14. . Restart your computer.
  15. . Click on the Windows Start button.
  16. . Point to Settings and select Control Panel.
  17. . Double-click Add/Remove Programs icon.
  18. . Select the Windows Setup tab.
  19. . Double-click on Communications again.
  20. . Recheck Dial-Up Networking.
  21. . Click OK.
  22. . When back in the Windows Setup tab, click OK again to save the settings.

You may now be prompted for the Windows CD-Rom, or the file copy may begin automatically. If prompted for the Windows CD, insert the CD and click OK. If you are still prompted for it after clicking OK, verify that the drive letter listed in Copy files from is your CD-rom drive.

Note: If, during this process, you see a warning about "Version Conflict" or "A file being copied is older," click No. If you are prompted that the "file is not found," you are not using the same CD-rom that was used to install Windows on your machine.
During the File Copy, you may see a window asking you to enter a computer name and workgroup name. Click OK. You will see the Network Identification window:

At this point you should be back at the Control Panel again. Double-click the Network icon again. Some of the components that you previously removed may now have returned.
Configure Dial up networking by clicking here.



Identifying and Disabling 56k Modems

This procedure will disable any 56k protocols that your modem supports. While this will slow down the modem's initial connection rate, it will stabilize the connection.

Note: Sunrise does not support 56K X2.

From region to region, the quality of the phone lines will vary. In some areas, your phone lines may not support high speed modem connections due to phone lines of marginal quality. Please contact your local phone company for details in your area. In order to get a stable connection, you will need to identify your modem and place an extra setting (or INIT STRING) in Modem properties.

To identify your modem

  1. Disconnect any active connections and reboot the computer if necessary.
  2. Click on the Windows Start button.
  3. Point to Settings and select Control Panel.
  4. Double-click on Modems.
  5. Select the Diagnostics tab.
  6. Select the Com Port that the modem is on and click on the More Info button.

You can find the name of the manufacturer listed under the Command and Response table of the More Information screen. You may see US Robotics, 3Com or LT WinModem. If you own a Rockwell modem, the listing for ATI3 would be either a number in the form 2.x.xxx.x or 2.xxx_k56flex. A 56k Cirrus Logic modem would be indicated by CL-MD-56xx or something similar.

To add the Extra Setting:

  1. Click on the Windows Start button.
  2. Point to Settings and select Control Panel.
  3. Double-click the Modems icon.
  4. Highlight your modem and select Properties (NOT dialing properties).
  5. Select the Connection tab.
  6. Click on the Advanced button.
  7. At the bottom, there is a field called Extra Settings.
  1. Click OK, then click OK again.
  2. Click on the Windows Start button and select Shutdown.
  3. Restart your computer.

When your computer is back up, retry your connection.


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Standby mode causes computer to freeze up.

 

To disable standby mode. Click on start, settings, then control panel. Click on power management.

Power schemes. Choose always on from pull down.
System standby. Choose never from pull down.
Turn off monitor. Choose never from pull down.
Turn off hard disks. Choose never from pull down. 


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"The POP3 server responded; Password supplied for user is incorrect. Please enter a new password."


This error is usually caused by an incorrect username or password in your mail program.

To change username and password in Outlook Express, click on Tools and select Accounts from the menu. Click the Mail tab and select the account you wish to check, click the Properties button. Click the Servers tab. Highlight and retype the Account Name (username) and Password in the appropriate fields. Be certain to type only lower case characters with no spaces or extra characters. Click Apply, Ok and Close.

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"I'm getting a post terminal login window"


Symptoms are having a terminal window appear during the login process. It may or may not request a username and password.

For Win98:  (May be the same with other Windows versions)
Open my computer.
Open dial-up networking.
Right-click my connection (or whatever your normal connection icon is called).
Select properties.
Click the configure button.
Select the options tab.
If present remove checks from bring up terminal window before or after dialing.

 

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How do I enable or disable the Windows Scripting Host?

http://www.microtech.doe.gov/assist/info/vbsoff.html

Remove from the Control Panel--Windows 98 users only
If you are running Windows 98, you can either use this method, or the method described in the second section. Please follow these steps:

NOTE: This does not apply to Windows 98 Second Edition. If you are a Second Edition user, you must use the method described in the second section.
 

Remove the file from the system--any version of Windows
With the exception of some versions of Windows 98, the Windows Scripting Host can be installed on the computer, but not be displayed in the Add/Remove Programs dialog box. For these, and all versions of Windows, you can disable WSH by removing its executable file. Please follow these steps to do this:

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Q: How do I edit or remove history items or cookies?

With new web browser versions coming out constantly, information on how to prevent people at work or home from snooping around in your page history have gone out of date fairly rapidly. The following applies to 4.x versions of Navigator and Explorer.

Browser History


Both Netscape's Navigator and Microsoft's Internet Explorer store the URLs of the web pages you have recently visited for future reference.

Navigator's page history can be removed by:

1. In a Navigator window, open the Communicator menu.
2. Open the Tools menu.
3. Click History
4. a) To delete all entries press CTRL and A on your keyboard and hit the Delete key.
b) To delete a specific entry click on it and press Delete on your keyboard

To completely clear out Internet Explorer's history:

1. In an Internet Explorer window, slide down the View menu
2. Choose Internet Options
3. Click the Clear History button, in the History frame

To delete specific entries in Internet Explorer's history:

1. In an Internet Explorer window, click the History button
2. Right-click on an entry
3. Choose Delete from the context menu

Disk Cache

Your web browser stores web site components such as images, java applets, sounds etc. in a cache folder. Cache is used in cases where the web site you are visiting hasn't been modified since the last time you've visited it; instead of downloaded it again; your browser loads it from your hard disk.
To clear Internet Explorer’s disk cache:

1. In an IE window open the View menu
2. Click Internet Options
3. Click the Delete Files button in the Temporary Internet Files frame

To clear Navigator’s disk cache:

1. In a Navigator window, slide down the Edit menu
2. Choose Preferences
3. Click on the Advanced tree
4. Click Clear Disk Cache

You can prevent your browser from storing disk cache, however, you'll find browsing the Internet much slower if you're using a low-bandwidth connection.

Disabling disk caching for Internet Explorer:

1. In an IE window, roll down the View menu
2. Click Internet Options
3. Click the Settings button in the Temporary Internet File frame
4. Set the Amount of Disk Space to Use roller to 0MB

Disabling disk caching for Netscape Navigator:

1. In a Netscape window, roll down the Edit menu
2. Click Preferences and expand the Advanced tree
3. Click the Cache sub-entry
4. Set the Disk Cache value 0MB and click Clear Disk Cache

Cookies

Cookies are small text files that web sites can place on your hard disk. Essentially, they act as your smart card to the web site. Cookies enable the server to recognize you each time you access it. They can also serve as a storage area for custom information that the server can place and edit in your computer's memory. Not all web sites create cookies on your hard disk. I do not recommend deleting them all because some are important, for example, that for the Microsoft Network portal store customizations you have made to your web site. Several Microsoft services, such as MSDN use these in order to authenticate members.

Removing cookies in Navigator:

Netscape Navigator’s cookies are all stored in one file called cookies.txt, stored in the /users/<username>/ directory. Despite what the comments in the file say as long as you only remove complete parts (starting with an URL and ending with some numbers, followed by the next URL).

For future protection from snooping, turn off cookies in Netscape:

1. Roll down the Edit menu
2. Click Preferences
3. Choose Advanced
4. Click Disable Cookies

As mentioned above, some cookies are important. You may want to have Navigator ask you whether you wish to accept them or not. This can be done by following the instructions for disabling cookie use, except selecting the Ask Me Before Accepting Cookies radio instead of Disable Cookies.

Removing Internet Explorer’s Cookies:

Unlike Navigator, Internet Explorer stores cookies in individual files found in the /windows/cookies/ directory, by default.
Cookie Accept/Prompt/Disable options can be accessed by:

1. In an IE window, opening the View menu
2. Choosing Internet Options
3. Loading the Advanced tab
4. Scrolling to the end of the Security section

Address Bar Pull-Down Menu

Each time you type a URL into the address bar it's stored in its pull-down menu.

Clearing typed-URL history for Internet Explorer:

I know of only one way to clear this menu: if you have Windows' TweakUI installed in the Control Panel, click the IE4 tab and check the box entitled Clear Document, Run, Typed-URL History on Exit.

Jonathan Fauth has submitted a description of another way of clearing the typed-URL history. It involves the Windows Registry and should probably only be attempted by those familiar with it. We have tried the method and it works, but you modify the Registry at your own risk. Under HKEY_CURRENT_USER\ Software\ Microsoft\ Internet Explorer there is a folder called TypedURLs. You can delete specific keys (URL's) in this folder to remove them from the typed-URL history.

Clearing typed-URL history for Navigator:

You can remove entries from this "mini-history" by opening the file /users/<username>/prefs.js (right click it and choose edit) and removing lines that look like this:

user_pref("browser.url_history.URL_5", "www.rivazone.com/");

If you are not familiar with JavaScript please note that you have to remove the semi-colon at the end (I'm not sure what happens otherwise, but it probably won't work).

 

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Q: How to Remove Content Advisor Password in Internet Explorer

The following steps will remove any password set in the Internet Explorer Content Advisor and allow you to reset the program to its original state.

1) Click on Start and choose Run.

2) Type in RegEdit and select OK.

3) Now click on the little plus sign to the left of H_KEY_LOCAL_MACHINE.

4) Continue to drill down, always clicking on the plus sign at the left of the named key, through Software, Microsoft, Windows, Current Version and Policies.

5) Now click on the Ratings folder.

6) In the right pane of the RegEdit window, you'll see an icon called Key. Click on it and press Delete.

7) Next, choose Registry and then Exit to exit RegEdit. You've just deleted your original Content Advisor password.

8) Restart the computer and run Internet Explorer again.

9) Choose View and then Internet Options (or Options for version 3.x). For IE 5 or greater, Click on Tools, Internet Options.

10) Click on the Content tab and click on Disable. When asked for a password, don't enter anything; just click on OK. This will disable Content Advisor because there's no longer a password.

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Q: How do I Remove Windows Messenger?

What is Windows Messenger?
First there was Spam (junk emails), then popup ads to annoy surfers. Now the latest trick is called IP Messaging. With software programs such as IP Messenger or Xazoo advertisers are now able to send advertisements straight to your computer via your IP address using software automatically installed in Windows XP and Windows 2000.

Windows XP and Windows 2000 both have a software program called Windows Messenger installed and loaded by default. This software allows you to send and receive messages directly from one computer to another. Advertisers have now discovered how to abuse this option to send advertisements direct to a users screen.

How do I disable Windows Messenger?

In Windows XP:

(1) Select "Start"
(2) Choose "Control Panel"
(3) Choose "Administrative Tools"
** note in Windows XP Home edition, Administrative Tools is in Performance and Maintenance
(4) Choose "Services"
(5) Right-click on "Messenger"
(6) Select "Stop"
To permanently disable Messenger:
(7) Right click "Messenger"
(8) Select "Properties"
(9) Change "Startup Type" to "Disabled" and click "OK"

In Windows 2000:

(1) Select "Start"
(2) Choose "Settings"
(3) Choose "Control Panel"
(4) Choose "Administrative Tools"
(5) Choose "Services"
(6) Right-click "Messenger"
(7) Select "Properties"
(8) Click "Stop" To permanently disable Messenger:
(9) Change "Startup Type" to "Disabled" and click "OK"

In Windows NT:

(1) Select "Start"
(2) Choose "Control Panel"
(3) Choose "Services"
(4) Right-click "Messenger"
(5) Select "Properties"
(6) Click "Stop" To permanently disable Messenger:
(7) Click "Startup"
(8) Change "Startup Type" to "Disabled" and click "OK"

What about Windows 95 or Windows 98 IP Messaging?

Although the technology for this type of IP Messaging is available in Win95/98, it was in the form of a program called WinPopUp. It can be installed or uninstalled from Add/Remove Programs. In Windows 95, it is found in the Accessories section, while in Windows 98 it is installed through System Tools.

Although the version in Win95/98 and the version in Win2K/XP are not compatible with each other, they do offer an interesting way to communicate between computers (as long as its not abused). For more information on how to use WinPopUp or Windows Messenger to send and receive emails, you may want to visit the
World of Windows Networking article on PopUp Messages.

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Q: Why can't I open attachments in Outlook Express?

OE removed access to the following unsafe attachments in your mail

If you are receiving this error message or can't open attachments when viewing an email in Outlook Express, here is how to fix it.

With the introduction of Outlook Express 6, Microsoft has added an additional feature to prevent customers from infecting their machines with viruses. Outlook Express uses the Internet Explorer unsafe file list and the Confirm open after download setting in Folder Options to determine if a file is safe. Any e-mail attachment with a file type that is reported as "unsafe" is not downloaded, and access to the attachment is removed.

However there are times, you may want to view an attachment that Outlook Express has deemed as unsafe. In these cases, follow these instructions to allow Outlook Express to show the attachment.

Start Outlook Express.
On the Tools menu, click Options.
Click the Security tab, click to clear the Do not allow attachments to be saved or opened that could potentially be a virus check box under Virus Protection, and then click OK.
To better protect yourself from viruses, its a good idea to leave this option checked unless you definitely want to open the attachment.

Another way to help protect yourself from email viruses infecting your computer if you use Outlook Express is to disable the Preview Pane. There are certain viruses that will infect a computer even if you just preview the message. To disable the preview pane:

Start Outlook Express
Click on View, Layout
Uncheck the Show Preview Pane, and then click OK.

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Q: How do I enable a firewall?

A:
An Internet firewall can help prevent outsiders from getting to your computer through the Internet. If you use Microsoft Windows® XP, enable the built-in firewall. If you have an older version of Windows, you will need to obtain a separate firewall program such as those marketed by Zone Alarm or Norton.
 

  1. Make sure that you are running Windows XP. To do this, click Start, and then click Run; in the Run dialog box, type winver. Click OK. This will tell you which version of Windows you are using.
  2. Click Start, and then click Control Panel.
  3. Click Network and Internet Connections, and then click Network Connections.

    Tip: If the Network and Internet Connections category is not visible, click Switch to Category View on the upper left of the window.
  4. Under the Dial-Up or LAN or High Speed Internet category, click the icon to select the connection that you want to help protect.
  5. In the task pane on the left, under Network Tasks, click Change settings of this connection (or right-click the connection you want to help protect, and then click Properties).
  6. On the Advanced tab, under Internet Connection Firewall, check the box next to Protect my computer and network by limiting or preventing access to this computer from the Internet.
  7. If you have more than one connection to the Internet, such as broadband and a dial-up connection, then repeat steps 4 through 6 for each connection.

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Q: How do I change the title bar in Internet Explorer?

A: Sometimes an Internet setup utility will change the title bar to read something like America Online or Earthlink or even Sunrise Internet. With this tweak you can customize the message to read "Bill's Browser" or anything you like.
 

  1. Click Start | Run and type regedit to open the Registry Editor.
  2. Navigate to the following registry key:
    HKEY CURRENT USER\Software\Microsoft\Internet Explorer\Main.
  3. In the right pane, double click the value called "Window Title."
  4. In the data value box, type whatever text you want to display in the title bar.
  5. Close the registry editor and open a new instance of IE. Your new title bar text should be displayed.

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Q: How do I stop modem from dialing automatically?
A: Disable Autodial

To disable autodial, follow these steps:

  1. Click Start, and then click Control Panel.
  2. If you are using Category View, click Network and Internet Connections.
  3. Click Network Connections, and then on the Advanced menu, click Dial-up Preferences.
  4. Click the Autodial tab.
  5. Click to clear the check boxes that are listed under Enable autodial by location.
  6. Click to select the Always ask me before autodialing check box (if not already selected).
  7. Click to select the Disable autodial while I am logged on check box.
  8. Click OK, and then close the Network Connections dialog box.

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