Your privacy is very important to us. We want to make your experience
on the Internet as enjoyable and rewarding as possible, and we want you to use the
Internet's vast array of information, tools, and opportunities with complete confidence.
information from all end users of SIS ; those who access some of our Services but do not
have accounts (Visitors); as well as those who pay a monthly service fee to subscribe to
the Service (Members); what we do with the information we collect, and the choices
Visitors and Members have concerning the collection and use of such information. SIS
Personal Information SIS Collects and How It Is Used
SIS collects information in different ways from Visitors and Members who access the
various parts of our Services and the network of Web sites accessible through our Service.
We use this information primarily to provide a customized experience as you use our
Services and, generally, do not share this information with third parties. However, we may
disclose personal information collected if we have received your permission beforehand or
in very special circumstances, such as when we believe that such disclosure is required by
law or other special cases described below.
Members are asked to provide certain personal information when they sign up for our
Services including name, address, telephone number, billing information (such as a credit
card number), and the type of personal computer being used to access the Services. The
personal information collected from Members during the registration process is used to
manage each Member's account (such as for billing purposes). This information is not
shared with third parties, unless specifically stated otherwise or in special
circumstances with your permission. SIS may also generate nonidentifying and
aggregate profiles from personal information members provide during registration (such as
the total number, but not the names, of Members). As explained in more detail below, we
may use this aggregated and nonidentifying information.
SIS Partners and Sponsors
Some SIS products and services are offered to Visitors and Members in conjunction with a
non-affiliated partner. For example, we outsource a chat forum (commonly known as the
Lucerne Valley Forum) to a third-party vendor. To provide Visitors and Members some of
these products and services, the partner may need to collect and maintain personal
information. In these instances, you will be notified before any such data is collected or
transferred and may decide not to use that particular service or feature. SIS will share
nonidentifying and aggregate information (except as described above), but not personal
information, with such partners in order to administer the cobranded products or services
At some Web sites, you can purchase products and services or register to receive
materials, such as a catalog or new product and service updates. In many cases, you may be
asked to provide contact information, such as your name, address, email address, phone
number, and credit/debit card information. If you complete an order for someone else, such
as an online gift order sent directly to a recipient, you may be asked to provide
information about the recipient, such as the recipient's name, address, and phone number.
SIS has no control over the third parties' use of any personal information you provide
when placing such an order. Please exercise care when doing so.
SIS may display online advertisements. SIS does not share personal information about its
Visitors or Members with these advertisers.
Responses to Email Inquiries
When Visitors or Members send email inquiries to SIS, the return email address is used to
answer the email inquiry we receive. SIS does not use the return email address for any
other purpose and does not share the return email address with any third party.
Voluntary Customer Surveys
We may periodically conduct both business and individual customer surveys. We encourage
our customers to participate in these surveys because they provide us with important
information that helps us to improve the types of services we offer and how we provide
them to you. Your personal information and responses will remain strictly confidential,
even if the survey is conducted by a third party. Participation in our customer surveys is
We may take the information we receive from individuals responding to our Customer
Surveys and combine (or aggregate) it with the responses of other SIS customers to create
broader, generic responses to the survey questions (such as gender, age, residence,
hobbies, education, employment, industry sector, or other demographic information). We
then would use the aggregated information to improve the quality of our services to you,
and to develop new services and products. This aggregated, non-personally identifying
information may be shared with third parties.
It is SIS's policy not to use or share the personal information about Visitors or Members
in ways unrelated to the ones described above without also providing you an opportunity to
opt out or otherwise prohibit such unrelated uses. However, SIS may disclose personal
information about Visitors or Members, or information regarding your use of the Services
or Web sites accessible through our Services, for any reason if, in our sole discretion,
we believe that it is reasonable to do so, including: to satisfy laws or court orders,
such as the Electronic Communications Privacy Act, regulations, or governmental or legal
requests for such information; to disclose information that is necessary to identify,
contact, or bring legal action against someone who may be violating our
Acceptable Use Policy or other user policies;
to operate the Services properly; or to protect SIS and our Members.
"Cookies" and How SIS Uses Them
A cookie is a small data file that can be placed on your hard drive when you visit certain
statistical purposes to improve the products and services we provide and to manage our
telecommunications networks. These cookies do not enable third parties to access any of
your customer information. Additionally, be aware that if you visit non-SIS web sites
where you are prompted to log in or that are customizable, you may be required to accept
Advertisers and partners may also use their own cookies. We do not control use of these
cookies and expressly disclaim responsibility for information collected through them.
SIS's Commitment to Children's Privacy
Protecting children's privacy is especially important to us. It is our policy to comply
with the Children&'s Online Privacy Protection Act of 1998 and all other applicable
We may have Web pages or links designed especially for our younger users. While we make
every effort to ensure that these Web sites are fun and age-appropriate for our younger
audience, we believe that there is no substitute for proper parental supervision. For
further information about tips, tools, age-appropriate or kid-friendly Web sites and how
to report online trouble, please visit www.getnetwise.org.
Finally, SIS recommends that children ask a parent for permission before sending
personal information to SIS, or to anyone else online.
Please remember that any information you may disclose in public areas of our Web sites or
the Internet, becomes public information. You should exercise caution when deciding to
disclose personal information in these public areas.
SIS's Commitment to Data Security
Services and Web sites we sponsor have security measures in place to protect the loss,
misuse, and alteration of the information under our control. While we make every effort to
ensure the integrity and security of our network and systems, we cannot guarantee that our
security measures will prevent third-party hackers from illegally obtaining this
How to Access or Modify Your Information
SIS offers Members the opportunity to access or modify information provided during
registration. To access or modify such information, visit our Lucerne Valley office or
contact our Customer Service Department at (760) 248-1000.
Sunrise Internet Service
32775 State Highway 18
PO Box 2047
Lucerne Valley, CA 92356